• Due to the meticulous, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders.

• Once you or a designated party has picked up an order, it is considered “accepted” – Upon pick-up or delivery there will be an opportunity to inspect your order. We will ask that you/designated party make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after signing pick-up/delivery of the order.

• All products are the responsibility of the customer once the order has been accepted. We are not responsible for any damage occurring to the cake/order during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damage — such as cracks, smudges, melted frosting, etc. can happen if not handled properly.

• Flavor and texture is subjective. Full refunds requested due to flavor or texture after the product has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit* if the product quality, flavor, or texture is determined to not meet our standards. Items must be returned to us with 24 hours of pick up – please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of I Whisked It.

Please understand that we cannot issue refunds for cakes that have been completely eaten.

 *Store credit is based on how much has been consumed, and what we determine the quality to be. Store credit of any kind will not be issued to customers who do not contact us within 24 hours.